Request received
Call or email the desk. We open a case and confirm the aircraft registration, part number, quantity and ship-to station.
AIRCRAFT ON GROUND · 24 / 7 / 365
Your aircraft is grounded.
Our desk is not.
One call opens a case. One dedicated specialist stays with it until the part reaches your station. Around the clock, every day of the year.
FRA · FRANKFURT AM MAIN24 HOURS / 365 DAYS
01 / THE AOG DESK
Built for the hours
nobody else answers.
Whether you have a supply agreement or you’re calling for the first time at 03:00, the same specialist team handles your request. A named case owner, a clear estimate and a delivery plan you can put in front of your maintenance control centre.
Our controllers understand airline material and maintenance operations. They can release stock, commit to freight and source from our partner network without waiting for office hours.
- Coverage
- 24 hours · 7 days · 365 days, including public holidays
- Our hub
- Frankfurt am Main — global cargo connections
- Transport
- Next-flight-out, on-board courier, dedicated charter and road express
- Visibility
- Milestone updates at every hand-over, until proof of delivery
- Paperwork
- Airworthiness documents and full traceability checked before dispatch
- Availability
- Contractual cover or one-off emergency requests
02 / HOW A CASE RUNS
From your call
to signature on the ramp.
Acknowledged
A named case owner checks our stock, partner availability and interchangeable or superseding part numbers against your IPC reference.
Quoted
A firm offer covering condition, certification, packaging and door-to-door routing, with an estimated arrival time at your station.
Released
We pick, inspect, pack and book the shipment. Release documents, export and customs paperwork are prepared in parallel.
Tracked
Tendered, departed, arrived, cleared and out for delivery. Your team receives milestone updates with flight, AWB and courier references.
Delivered
Delivery is confirmed with the time and signatory. The case stays open until you confirm the part fits and the aircraft is released.
Times are working targets. Your case owner confirms the actual plan, availability and routing for your request.
03 / GLOBAL LOGISTICS
Your deadline.
The right route.
Air or road. Scheduled or dedicated.
We choose the mode by your deadline.
Next flight out
The next scheduled departure, met by our agent and delivered to the aircraft or stores. For parts that meet standard cargo cut-offs.
On-board courier
A courier travels with the part, clears customs and hands it over personally. For time-critical and high-value shipments.
Dedicated charter
Dedicated freighter or turboprop charter for heavy or outsize units and destinations without a suitable scheduled service.
Road express
A dedicated van direct from Frankfurt to European stations. A practical option for oversized units and urgent regional deliveries.
Dangerous goods are packed and declared by IATA DGR-certified staff. Temperature-sensitive and shelf-life items can ship with data loggers on request.
Our indicative service levels
Acknowledgement & case reference≤ 15 min from receipt
Stock confirmation & firm quotation≤ 60 min from acknowledgement
Dispatch — Frankfurt stock≤ 4 h from customer approval
Dispatch — partner stockQuoted per case
Delivery — EuropeSame day / next morning from dispatch
Delivery — intercontinental24–48 h from dispatch
Tracking updatesAt every hand-over
Proof of delivery≤ 1 h after receipt
Indicative targets on a best-effort basis unless incorporated into a signed supply agreement. Targets assume complete request data and exclude customs or regulatory holds outside our control. Delivery depends on destination, flight schedules and import clearance.
04 / RAISING A REQUEST
Give us this.
We’ll get moving.
Send what you have — the desk will help with the rest. Complete details help us respond faster.
The part
- Part number, description and permitted alternatives
- Quantity and acceptable condition: NE, NS, OH, SV or AR
- Required certification: EASA Form 1, FAA 8130-3, dual release or CofC
- Aircraft type, registration and ATA chapter, if known
The delivery
- Ship-to airport, handling agent or stores address and local contact
- Required on-site time and scheduled departure
- Consignee, importer and customs details, including EORI where applicable
- AOG reference, purchase order and the phone and email of your contact on shift
AOG DESK · 24 / 7 / 365
One line.
Always answered.
For anything that stops an aircraft flying.
For routine quotations, contact our sales team ↗.
AOG HOTLINE+49 151 144 59 368 AOG EMAIL[email protected]
EMAIL SUBJECT LINEAOG – [Registration] – [P/N] – [Station]